We want every ARCHIVE 01 piece to arrive exactly as intended.
If there's an issue with your order, we're here to help.
Returns can be requested within 14 days of receiving your order.
Please note that we do not accept returns due to incorrect sizing or change of mind. We encourage you to review our size guide carefully before placing your order.
If your item arrives damaged, faulty, or you receive the wrong product, contact us within 14 days and we'll arrange a replacement or issue a full refund.
To request a return, email us at office@archive01.shop. Once your request has been approved, we'll provide the return instructions.
Return shipping costs are the responsibility of the customer unless the return is due to a manufacturing fault or an error on our part.
Returns sent without prior approval cannot be accepted.
Please inspect your order as soon as it arrives.
If you receive a damaged, defective, or incorrect item, contact us as soon as possible so we can resolve the issue quickly.
Once your returned item has been received and inspected, we'll notify you of the outcome.
If your refund is approved, it will be issued to your original payment method within 10 business days.
Please note that your bank or payment provider may require additional time to process the transaction.
If you haven't received your refund after 15 business days from approval, please contact us at office@archive01.shop.